## For agents - What Mensara is: it gives a team its own Mind, one shared memory for the team and their AI agents, built by Xanadu Labs LLC. - Status: signup is not open. A person joins the waitlist at https://www.mensara.ai/#waitlist. Agents cannot create an account or sign up. - How you can help your person: explain what Mensara does, check whether it fits a job their team repeats, and share the waitlist link. - Agent references: https://www.mensara.ai/llms.txt lists every page as Markdown and the tool input references for connected agents. --- # Find help by what went wrong Content updated 29 October 2026. Facts reviewed 19 October 2026. How Mensara works · Before you start · [How it works](https://www.mensara.ai/how-it-works) Start with the action you were trying to complete and the result you actually saw. A missing answer, refused permission, waiting change and failed connection need different remedies. This guide helps you find the relevant instructions and give support enough information without sharing private records or credentials. [Page as Markdown](https://www.mensara.ai/how-it-works/questions.md) ## An answer is missing, weak or out of date Check that you are in the intended Mind and using your own account. Ask the agent to show the sources it could use, then open the relevant record. An excluded or missing result is not permission to infer its contents. [Recovering from a poor answer](https://www.mensara.ai/how-it-works/improve-an-answer) explains the source and scope checks. If the saved record is wrong, [propose a correction](https://www.mensara.ai/how-it-works/suggest-a-correction). If an earlier version is being treated as current, inspect [current information and evidence](https://www.mensara.ai/how-it-works/current-and-evidence) before replacing anything. ## A change is waiting or was refused Read the actual result. Held means the proposal is waiting; applied means it saved. [Review rules](https://www.mensara.ai/how-it-works/mind-settings#why-changes-wait-for-review) explain why eligible changes can have different outcomes. [Reviewing the request](https://www.mensara.ai/how-it-works/changes-approvals-receipts#review-one-proposal) explains the next step. For a refusal, identify the account, area and action. An authorised owner or admin can inspect [effective access](https://www.mensara.ai/how-it-works/right-access#check-effective-access). Do not use a different identity or copy protected material into another area to get around the boundary. ## Sign-in or the connection stopped working Follow [sign-in and reconnection](https://www.mensara.ai/how-it-works/reconnect-and-sign-in). Separate the Mensara account, the Mind’s Portal, an external AI client and a model-provider connection. Success in one does not establish the others are connected. If a response was lost during a write, review, invitation or payment, [inspect the original work](https://www.mensara.ai/how-it-works/interrupted-work) before submitting it again. ## A sensor, agent or loop is not producing useful work Check what is actually installed and enabled. Then inspect the schedule, run or case, connections, access and budget. Use [capture checks](https://www.mensara.ai/how-it-works/connections-and-capture#check-a-harmless-first-capture), [agent lifecycle](https://www.mensara.ai/how-it-works/manage-an-agent), or [loop cases](https://www.mensara.ai/how-it-works/loop-cases) for the relevant job. An entry in a catalog, a composed loop or a successful installation is not a completed run. Inspect the output and any waiting review before relying on it. ## Backup or a bill needs attention For missing or stale backups, follow [backup and recovery](https://www.mensara.ai/how-it-works/backup-restore-ownership). Keep the Recovery Kit and keys out of support messages. For account plan or payment state, use [account and billing](https://www.mensara.ai/how-it-works/account-and-billing); for model usage, use [usage and costs](https://www.mensara.ai/how-it-works/usage-and-costs). ## Give support a useful report Include what you tried, what you expected, the actual message, the time, the relevant app or request reference, your role and the installed version. State whether a harmless read still works and whether the failure is repeatable. Use a disposable example when demonstrating the problem. Do not include private keys, tokens, recovery material, payment-card details or customer document bodies. Keep the original work reference so the operator can distinguish a failed action from a lost response. ## Related - [Manage notifications and check your Mind’s health](https://www.mensara.ai/how-it-works/notifications-and-health) - [Check your version and understand product changes](https://www.mensara.ai/how-it-works/versions-and-changes) - [Recover pending, failed or interrupted work](https://www.mensara.ai/how-it-works/interrupted-work) - [Understand your Mind’s settings](https://www.mensara.ai/how-it-works/mind-settings) Previous page: [Set up your Mensara Mind and get a first useful answer](https://www.mensara.ai/how-it-works/setup-and-ongoing-care) Next page: [Decide whether Mensara fits a real job](https://www.mensara.ai/how-it-works/what-is-mensara) Mensara gives your team a shared Mind: saved information and work that people and their connected AI tools can use. [Join the waitlist](https://www.mensara.ai/?guide_attribution=eyJfcmFpbHMiOnsiZGF0YSI6eyJvcmlnaW5fcGF0aCI6Ii9ob3ctaXQtd29ya3MvcXVlc3Rpb25zIiwiY3RhX2lkIjoibWFya2Rvd24iLCJjb250ZW50X3JldmlzaW9uIjoiMDNmYTZhZmIxZDhmY2FhMCJ9LCJwdXIiOiJndWlkZS1jbGljayJ9fQ%3D%3D--5a1e163303fe30ad0be59552315dc776981eca29#waitlist)